“Guy was really cryptic. I’ve seen a lot of agency files and—Denise!” he shouted again. “Call that gal in claims handling, Connie Ingram. Get her up here, will you?”
In his normal tone he added to me, “I just remembered what was odd about that file, that disputed-claim file. Connie’ll know the answer.” He turned to the page showing the names and addresses. “Omschutz, Gerstein—are these names? What’s Notvoy?”
“Nestroy, not Notvoy. A woman I know says it’s a street in Vienna.”
“Austria, you mean? We had an agent on the South Side selling insurance in Vienna, Austria?”
“It’s possible he started his insurance career there before the war. I don’t know. I was hoping you’d look at these and be able to tell whether they were insurance-related or not. A definite no would be almost as helpful as a definite yes.”
Ralph shook his head, rubbing his forehead again. “I can’t tell you. If it is insurance, these numbers, the 20/w and the 8/w, they could refer to a weekly payment—although, hell, I don’t know the German for week. Maybe it doesn’t start with w. Also, what was the currency? Do these amounts make sense for payment figures? And these others, if this is insurance, they could be policy numbers, although they don’t look like ones that I’m familiar with.”
He held it out to me. “Can you read them? What’s the initial letter, this thing that looks like a bee attacking a flower? And then a string of numbers, and then—is that a q or an o? And then there’s an L. Hell, Vic—I don’t have time for this kind of puzzle. It might be insurance, but I can’t tell. I guess I could ask Rossy—he might know if it’s a European system, but if it dates to before the war—well, they’ve changed all their systems since the war. He’s a young guy, wasn’t even born until 1958—he probably wouldn’t know.”
“I know it seems like it’s just a puzzle,” I responded. “But I think that insurance agent Fepple was killed because of it. Yesterday someone who was probably looking for these papers shot Rick Hoffman’s son.”
Denise came to the conference room door to let Ralph know Connie Ingram had arrived.
“Connie. Come on in. You doing okay? No more interviews with the police, I hope. Look, Connie, that claim file that’s been causing everyone such a headache—Aaron Sommers. There weren’t any personal notes from the agent in it. Something about it bugged me when I picked it up from Mr. Rossy, and looking at these, I remembered that’s what was missing.”
He turned to me to explain. “See, Vic, the agent would work up a sheet, numbers, whatever, he’d have a letter or some notes or something that would end up in the file—we rely on their private assessment, especially in life insurance. Guy can have a doctor in his hip pocket to clear him on a physical, but the agent sees him, sees he lives like me, on French fries and coffee, and tells the company the prospect either isn’t a good risk or needs to be rated higher, or whatever. Anyway, there wasn’t anything in the Sommers file. So, Connie, what’s the story—did you ever see any agent report in that file when you looked at it? He might have had handwriting like this.”
Ralph handed one of the sheets to Connie. Her eyes widened and she put a hand over her mouth.
“What is it, Connie?” I asked.
“Nothing,” she said quickly. “This writing is so queer I don’t know how anyone could read it.”
Ralph said, “But did you ever see any notes from the agent—what was his name? Ulrich Hoffman?—either written or typed? You didn’t? You’re sure? What happens when we pay a claim—do we deep-six all the background paper? I find that hard to believe—insurance thrives on paper.”
Denise stuck her head through the doorway. “Your London call, Mr. Devereux.”
“I’ll take it in my office.” Over his shoulder, as he left the conference room, he said, “Lloyds, about these flood losses. Leave the copies there—I’ll show ’em to Rossy. Connie, think carefully about what you saw in the file.”
I collected my set of copies and handed Denise the blowups she’d made. Connie scuttled out the door while I was thanking Denise for her help. I didn’t see Connie when I got to the elevator: either she’d found a car waiting for her or she was hiding in the women’s bathroom. In case it was the latter, I moved away from the elevators to admire the view of the lake. The executive-floor attendant asked if she could help me; I said I was just collecting my thoughts.
After another five minutes, Connie Ingram appeared, looking around like a scared rabbit. I was tempted to jump out and yell boo, but I waited near the window until the elevator light dinged, then trotted over to get into the car with her as the doors closed.