He said: "I see no connection between the Overlook's admittedly colorful history and your feeling that I'm wrong for the post, Mr. Ullman."
"One reason that the Overlook has lost so much money lies in the depreciation that occurs each winter. It shortens the profit margin a great deal more than you might believe, Mr. Torrance. The winters are fantastically cruel. In order to cope with the problem, I've installed a full-time winter caretaker to run the boiler and to heat different parts of the hotel on a daily rotating basis. To repair breakage as it occurs and to do repairs, so the elements can't get a foothold. To be constantly alert to any and every contingency. During our first winter I hired a family instead of a single man. There was a tragedy. A horrible tragedy."
Ullman looked at Jack coolly and appraisingly.
"I made a mistake. I admit it freely. The man was a drunk."
Jack felt a slow, hot grin-the total antithesis of the toothy PR grin- stretch across his mouth. "Is that it? I'm surprised Al didn't tell you. I've retired."
"Yes, Mr. Shockley told me you no longer drink. He also told me about your last job... your last position of trust, shall we say? You were teaching English in a Vermont prep school. You lost your temper, I don't believe I need to be any more specific than that. But I do happen to believe that Grady's case has a bearing, and that is why I have brought the matter of your... uh, previous history into the conversation. During the winter of 1970-71, after we had refurbished the Overlook but before our first season, I hired this... this unfortunate named Delbert Grady. He moved into the quarters you and your wife and son will be sharing. He had a wife and two daughters. I had reservations, the main ones being the harshness of the winter season and the fact that the Gradys would be cut off from the outside world for five to six months."
"But that's not really true, is it? There are telephones here, and probably a citizen's band radio as well. And the Rocky Mountain National Park is within helicopter range and surely a piece of ground that big must have a chopper or two."
"I wouldn't know about that," Ullman said. "The hotel does have a two-way radio that Mr. Watson will show you, along with a list of the correct frequencies to broadcast on if you need help. The telephone lines between here and Sidewinder are still aboveground, and they go down almost every winter at some point or other and are apt to stay down for three weeks to a month and a half. There is a snowmobile in the equipment shed also."
"Then the place really isn't cut off."
Mr. Ullman looked pained. "Suppose your son or your wife tripped on the stairs and fractured his or her skull, Mr. Torrance. Would you think the place was cut off then?"
Jack saw the point. A snowmobile running at top speed could get you down to Sidewinder in an hour and a half... maybe. A helicopter from the Parks Rescue Service could get up here in three hours... under optimum conditions. In a blizzard it would never even be able to lift off and you couldn't hope to run a snowmobile at top speed, even if you dared take a seriously injured person out into temperatures that might be twenty-five below-or forty-five below, if you added in the wind chill factor.
"In the case of Grady," Ullman said, "I reasoned much as Mr. Shockley seems to have done in your case. Solitude can be damaging in itself. Better for the man to have his family with him. If there was trouble, I thought, the odds were very high that it would be something less urgent than a fractured skull or an accident with one of the power tools or some sort of convulsion. A serious case of the flu, pneumonia, a broken arm, even appendicitis. Any of those things would have left enough time.
"I suspect that what happened came as a result of too much cheap whiskey, of which Grady had laid in a generous supply, unbeknownst to me, and a curious condition which the old-timers call cabin fever. Do you know the term?" Ullman offered a patronizing little smile, ready to explain as soon as Jack admitted his ignorance, and Jack was happy to respond quickly and crisply.
"It's a slang term for the claustrophobic reaction that can occur when people are shut in together over long periods of time. The feeling of claustrophobia is externalized as dislike for the people you happen to be shut in with. In extreme cases it can result in hallucinations and violence-murder has been done over such minor things as a burned meal or an argument about whose turn it is to do the dishes."
Ullman looked rather nonplussed, which did Jack a world of good. He decided to press a little further, but silently promised Wendy he would stay cool.
"I suspect you did make a mistake at that. Did he hurt them?"
"He killed them, Mr. Torrance, and then committed suicide. He murdered the little girls with a hatchet, his wife with a shotgun, and himself the same way. His leg was broken. Undoubtedly so drunk he fell downstairs."
Ullman spread his hands and looked at Jack self-righteously.