"Watson will show you all that. The basement floor plan is on the boiler room wall." He frowned impressively, perhaps to show that as manager, he did not concern himself with such mundane aspects of the Overlook's operation as the boiler and the plumbing. "Might not be a bad idea to put some traps down there too. Just a minute..."
He scrawled a note on a pad he took from his inner coat pocket (each sheet bore the legend From the Desk of Stuart Ullman in bold black script), tore it off, and dropped it into the out basket. It sat there looking lonesome. The pad disappeared back into Ullman's jacket pocket like the conclusion of a magician's trick. Now you see it, Jacky-boy, now you don't. This guy is a real heavyweight.
They had resumed their original positions, Ullman behind the desk and Jack in front of it, interviewer and interviewee, supplicant and reluctant patron. Ullman folded his neat little hands on the desk blotter and looked directly at Jack, a small, balding man in a banker's suit and a quiet gray tie. The flower in his lapel was balanced off by a small lapel pin on the other side. It read simply STAFF in small gold letters.
"I'll be perfectly frank with you, Mr. Torrance. Albert Shockley is a powerful man with a large interest in the Overlook, which showed a profit this season for the first time in its history. Mr. Shockley also sits on the Board of Directors, but he is not a hotel man and he would be the first to admit this. But he has made his wishes in this caretaking matter quite obvious. He wants you hired. I will do so. But if I had been given a free hand in this matter, I would not have taken you on."
Jack's hands were clenched tightly in his lap, working against each other, sweating. Officious little prick, officious
"I don't believe you care much for me, Mr. Torrance. I little prick, officious- don't care. Certainly your feelings toward me play no part in my own belief that you are not right for the job. During the season that runs from May fifteenth to September thirtieth, the Overlook employs one hundred and ten people full-time; one for every room in the hotel, you might say. I don't think many of them like me and I suspect that some of them think I'm a bit of a bastard. They would be correct in their judgment of my character. I have to be a bit of a bastard to run this hotel in the manner it deserves."
He looked at Jack for comment, and Jack flashed the PR smile again, large and insultingly toothy.
Ullman said: "The Overlook was built in the years 1907 to 1909. The closest town is Sidewinder, forty miles east of here over roads that are closed from sometime in late October or November until sometime in April. A man named Robert Townley Watson built it, the grandfather of our present maintenance man. Vanderbilts have stayed here, and Rockefellers, and Astors, and Du Pouts. Four Presidents have stayed in the Presidential Suite. Wilson, Harding, Roosevelt, and Nixon."
"I wouldn't be too proud of Harding and Nixon," Jack murmured.
Ullman frowned but went on regardless. "It proved too much for Mr. Watson, and he sold the hotel in 1915. It was sold again in 1922, in 1929, in 1936. It stood vacant until the end of World War II, when it was purchased and completely renovated by Horace Derwent, millionaire inventor, pilot, film producer, and entrepreneur."
"I know the name," Jack said.
"Yes. Everything he touched seemed to turn to gold... except the Overlook. He funneled over a million dollars into it before the first postwar guest ever stepped through its doors, turning a decrepit relic into a showplace. It was Derwent who added the roque court I saw you admiring when you arrived."
"Roque?"
"A British forebear of our croquet, Mr. Torrance. Croquet is bastardized roque. According to legend, Derwent learned the game from his social secretary and fell completely in love with it. Ours may be the finest roque court in America."
"I wouldn't doubt it," Jack said gravely. A roque court, a topiary full of hedge animals out front, what next? A life-sized Uncle Wiggly game behind the equipment shed? He was getting very tired of Mr. Stuart Ullman, but he could see that Ullman wasn't done. Ullman was going to have his say, every last word of it.
"When he had lost three million, Derwent sold it to a group of California investors. Their experience with the Overlook was equally bad. Just not hotel people.
"In 1970, Mr. Shockley and a group of his associates bought the hotel and turned its management over to me. We have also run in the red for several years, but I'm happy to say that the trust of the present owners in me has never wavered. Last year we broke even. And this year the Overlook's accounts were written in black ink for the first time in almost seven decades."
Jack supposed that this fussy little man's pride was justified, and then his original dislike washed over him again in a wave.