The analysts at CosaNostra Pizza University concluded that it was just human nature and you couldn’t fix it, and so they went for a quick cheap technical fix: smart boxes. The pizza box is a plastic carapace now, corrugated for stiffness, a little LED readout glowing on the side, telling the Deliverator how many trade imbalance-producing minutes have ticked away since the fateful phone call. There are chips and stuff in there. The pizzas rest, a short stack of them, in slots behind the Deliverator’s head. Each pizza glides into a slot like a circuit board into a computer, clicks into place as the smart box interfaces with the onboard system of the Deliverator’s car. The address of the caller has already been inferred from his phone number and poured into the smart box’s built-in RAM. From there it is communicated to the car, which computes and projects the optimal route on a heads-up display, a glowing colored map traced out against the windshield so that the Deliverator does not even have to glance down.
If the thirty-minute deadline expires, news of the disaster is flashed to CosaNostra Pizza Headquarters and relayed from there to Uncle Enzo himself—the Sicilian Colonel Sanders, the Andy Griffith of Bensonhurst, the straight razor-swinging figment of many a Deliverator’s nightmares, the Capo and prime figurehead of CosaNostra Pizza, Incorporated—who will be on the phone to the customer within five minutes, apologizing profusely. The next day, Uncle Enzo will land on the customer’s yard in a jet helicopter and apologize some more and give him a free trip to Italy—all he has to do is sign a bunch of releases that make him a public figure and spokesperson for CosaNostra Pizza and basically end his private life as he knows it. He will come away from the whole thing feeling that, somehow, he owes the Mafia a favor.
The Deliverator does not know for sure what happens to the driver in such cases, but he has heard some rumors. Most pizza deliveries happen in the evening hours, which Uncle Enzo considers to be his private time. And how would you feel if you had to interrupt dinner with your family in order to call some obstreperous dork in a Burbclave and grovel for a late fucking pizza? Uncle Enzo has not put in fifty years serving his family and his country so that, at the age when most are playing golf and bobbling their granddaughters, he can get out of the bathtub dripping wet and lie down and kiss the feet of some sixteen-year-old skate punk whose pepperoni was thirty-one minutes in coming. Oh, God. It makes the Deliverator breathe a little shallower just to think of the idea.
But he wouldn’t drive for CosaNostra Pizza any other way. You know why? Because there’s something about having your life on the line. It’s like being a kamikaze pilot. Your mind is clear. Other people—store clerks, burger flippers, software engineers, the whole vocabulary of meaningless jobs that make up Life in America—other people just rely on plain old competition. Better flip your burgers or debug your subroutines faster and better than your high school classmate two blocks down the strip is flipping or debugging, because we’re in competition with those guys, and people notice these things.
What a fucking rat race that is. CosaNostra Pizza doesn’t have any competition. Competition goes against the Mafia ethic. You don’t work harder because you’re competing against some identical operation down the street. You work harder because everything is on the line. Your name, your honor, your family, your life. Those burger flippers might have a better life expectancy—but what kind of life is it anyway, you have to ask yourself. That’s why nobody, not even the Nipponese, can move pizzas faster than CosaNostra. The Deliverator is proud to wear the uniform, proud to drive the car, proud to march up the front walks of innumerable Burbclave homes, a grim vision in ninja black, a pizza on his shoulder, red LED digits blazing proud numbers into the night: 12:32 or 15:15 or the occasional 20:43.
The Deliverator is assigned to CosaNostra Pizza #3569 in the Valley. Southern California doesn’t know whether to bustle or just strangle itself on the spot. Not enough roads for the number of people. Fairlanes, Inc. is laying new ones all the time. Have to bulldoze lots of neighborhoods to do it, but those seventies and eighties developments exist to be bulldozed, right? No sidewalks, no schools, no nothing. Don’t have their own police force—no immigration control—undesirables can walk right in without being frisked or even harassed. Now a Burbclave, that’s the place to live. A city-state with its own constitution, a border, laws, cops, everything.
The Deliverator was a corporal in the Farms of Merryvale State Security Force for a while once. Got himself fired for pulling a sword on an acknowledged perp. Slid it right through the fabric of the perp’s shirt, gliding the flat of the blade along the base of his neck, and pinned him to a warped and bubbled expanse of vinyl siding on the wall of the house that the perp was trying to break into. Thought it was a pretty righteous bust. But they fired him anyway because the perp turned out to be the son of the vice-chancellor of the Farms of Merryvale. Oh, the weasels had an excuse: said that a thirty-six-inch samurai sword was not on their Weapons Protocol. Said that he had violated the SPAC, the Suspected Perpetrator Apprehension Code. Said that the perp had suffered psychological trauma. He was afraid of butter knives now; he had to spread his jelly with the back of a teaspoon. They said that he had exposed them to liability.